How supply chain issues are holding back common auto repairs – Action News Jax

JACKSONVILLE, Fla. – “Was it a little rough?” Action News Jax Ben Becker asked Jasmine Figueroa.

“Yeah, it’s been months,” Figueroa said.

Figueroa spins its wheels.

“It’s infuriating,” Figueroa said. “I had no part in the car accident.”

Last November, Figueroa’s 2021 Nissan Sentra was damaged in an accident, but its quarter panel was placed on indefinite backorder due to supply chain issues. Figueroa was put on hire for three months, until his insurance company came to a screeching halt when the offending driver’s hire cover ran out.

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“State Farm is supposed to be a good neighbor?” Becker asked.

“They’re not,” laughed Figueroa.

The insurance company sent Figueroa a letter in March stating that “lease would end on March 10” and that “State Farm is not responsible for backordered parts nationwide.”

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“Is there a chance that insurance companies are doing people any good? Becker asked auto insurance expert Vari Rousseau of Ansbacher Law in Jacksonville.

“Well, my facial expression can tell that story,” Rousseau deadpanned. “Generally they will want to hold you to the letter of your insurance policy.”

San Jose Collision isn’t working on Figueroa’s car, but owner Suzanne Clarke said she’s seen the parts backlog issue firsthand due to the pandemic — and industry watchers say the parts Replacement parts are becoming harder to find as manufacturers focus on construction parts for new vehicles.

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“We had a car that was destroyed because they didn’t make wiring harnesses for it, so the insurance company turned it into a total loss,” Clarke said.

“They gave up? Becker asked.

“Yeah,” Clarke said.

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Becker emailed State Farm to explain what happened to Figueroa and how the company handles similar situations. He said in a statement:

“Due to our Customer Privacy Policy, we cannot speak to the specifics of a claim. We encourage you to check with our customer for any updates to this claim. We can share that customers choose where their vehicle is repaired and what repairs to perform. If a rental car is required, this coverage is available but there is a maximum rental coverage limit. The auto repair industry has not been immune to recent global supply chain disruptions. Consumers in need of vehicle parts may face longer wait times due to lack of available parts. We sympathize with our customers experiencing these delays. State Farm continues to seek opportunities to most effectively meet the needs of our customers despite the challenges facing the automotive repair industry. For vehicles that can be driven, we recommend customers ask the repair center if there are any issues that could impact repair time before dropping it off. This will help minimize time without their vehicle. For non-running vehicles, we suggest determining if there are any issues that could impact repair time, before authorizing repairs.

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As for Figueroa, the quarter board is now on the way and she should be back on the road full time.

“What lesson was learned here?” Becker asked Figueroa.

“Don’t get into a car accident,” she said.

According to the National Association of Insurance Commissioners and Bankrate, the typical motorist is paying more than $1,700 for car insurance this year – up from $1,000 in 2019 – an increase of around 70% that is linked to rising l inflation and the cost of spare parts. .

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