Scammers post fake customer service numbers on Google Ads: explains how to spot the red flags

Cybercrime Specialist

Cybercrime Specialist

Scammers trick victims into calling fake bank direct lines found in Google search ads. Emerging cases resulted in millions of casualties

scammers use Google ads to create fake bank support numbers and demand money.

—Timothy Benson

SOFIA, BULGARIA, March 8, 2022 / — Singapore police were stunned when at least 15 people fell prey to a relatively advanced type of scam. This new variant has been noticed since December 2021.

According to local police, “scammers use Google ads to create fake bank support numbers and demand money.” Latest updates reveal that Singapore police are working closely with the search engine giant to root out fake ads.

For now, authorities are joining the state and federal government in alerting bank account holders., a cybercrime service for online scam victims, has been tracking emerging cases that have led the company to present insightful facts.

How does the scam work?

Bitcoin fraud recovery explains that the plot begins with fraudsters posting fake ads on Google searches that appear when consumers search for their bank’s contact number to resolve a dispute. The displayed ads provide fake phone numbers and email ids.

Potential targets call these numbers to speak to a bank representative only to meet the scammer posing as bank staff. Crooks can even create fake scenarios to lure potential targets.

As a result, believing these fake advertisements, customers share their personal details, bank details and other information such as credit/debit card or loan amounts, the investigating authorities have informed.

The victims follow the instructions of the imposters and temporarily transfer the funds to bank accounts provided by the scammers under the guise of fixing the banking problems. In reality, it’s nothing more than a polished version of identity theft.

The same pretext became a nightmare for Ms Wong, a Singapore resident who lost nearly S$20,000 in a sophisticated scheme.

What happened?

Ms. Wong’s Grab app reported issues with her app’s recharging functions. The notifications indicated that she did not have enough funds in her bank account. His wallet was tied to his bank. So she checked the account and confirmed that she had enough money.

So, to settle the matter once and for all, she Googled her bank’s customer service department and spoke to a so-called professional.

Finally, because “it was exactly how an employee would sound”, Ms Wong gave the scammer her name, address, date of birth, email address and account details.

Money recovery expert Timothy Benson said: “In many cases, victims receive an SMS with headers spoofing the bank to appear more genuine, claiming that the bank is facilitating an account reset as part of of the “Let’s Fight Scam” campaign.” But the victims wouldn’t realize the scam until it was too late. This is precisely what Ms. Wong faced.

In response to these emerging cases, outlines some tips to avoid falling victim to such scams:

Tips to avoid falling victim to bank theft scams

⦿ Keep contact information up to date: Customers can quickly check suspicious activity in their accounts. Log in to view and update contact information or go directly to a bank.

⦿ Create strong passwords for login: Easy targets for a scammer are especially accounts that have been passive for more than 3-5 months. Therefore, a strong password provides a strong defense against hackers seeking to break into systems. To do this, log into the bank user page, log in and check the settings.

⦿ Allow push alerts on mobile banking app: Banks can directly send suspicious activity in user’s accounts to bank account holders, against whom they can take prompt action and prevent financial loss from occurring. Log in to the mobile banking app, select alerts from the menu, and review the settings to receive security alerts on the mobile device.

⦿ Protect Devices: Keeping mobiles, laptops, desktops and tablets up to date with the latest browsers and operating systems helps eliminate all old version bugs and protects against vulnerabilities that hackers could use later.

⦿ Enable Biometrics: These days smartphones require fingerprints of mobile users to lock or unlock the phone screen. Similarly, mobile apps where payment details are stored can also be locked using biometric or facial recognition systems. Thus, when an unknown person accesses the personal information of the customers, they do not access the vital information such as the account balance.

⦿ Know the red flags that signal a scam: Understand how scammers work and how money recovery companies can pressure them to return stolen funds.

⦿ Know which parties have access to account information: This information increases the chances of third-party money management apps and websites. Review third-party app policies. Sometimes a mediator does not need the requested information.

About is committed to providing the most accurate tracing service for victims of online scams. enables and simplifies the process of tracking down cybercriminals and helps recover funds and create an atmosphere conducive to a negotiated settlement. For more information, please visit

Peter Thompson
+1 917-920-6613
write to us here
Visit us on social media:

Comments are closed.